GOT QUESTIONS?
Our Frequently Asked Questions.
Answers to the questions we get asked the most. If you cannot find what you are looking for, our team is always happy to help.
OUR FOOD
Is everything really made fresh?
Yes. Freshness is the heart of everything we do. Every meal is prepared fresh, using real, quality ingredients. It is exactly why customers have trusted us for over 15 years and why our name is SoFresh.
What exactly is inside each meal or product?
Every product comes with full details of what is inside it. Just open any item on our menu and you will see its ingredients clearly listed so you always know exactly what you are eating.
How many calories are in the meals?
We list the calories for our meals right in the product description. Simply check the item you are interested in and the calorie information is there to help you make the choice that works for you.
Do you use preservatives or artificial sweeteners?
We focus on fresh, real, quality ingredients. Our food is made fresh rather than mass-produced to sit on a shelf, which is what keeps it wholesome and close to nature.
What are the benefits of eating SoFresh meals?
Our meals make it easy to eat well every day without the stress of cooking. Fresh ingredients, balanced options, and real flavour mean you get food that is good for you and genuinely enjoyable. Eating healthy becomes simple, convenient, and something to look forward to.
Do you cater to dietary needs or allergies?
Many of our meals suit a range of healthy lifestyles. If you have a specific allergy or dietary requirement, please check the product details or reach out to our team before ordering and we will do our best to help.
ORDERING
How do I place an order?
Browse our menu, add your favourite items to your cart, choose your location, and check out. You can order online for delivery or pickup, or walk into any of our outlets and order in person.
Do I need an account to order?
No, you can check out as a guest. Creating an account makes things faster next time, lets you view your orders, and saves your details so reordering your favourites takes seconds.
Can I order from any location?
Yes. When you visit the website, you will be asked to choose the location closest to you. This makes sure you see the right prices for your area and helps us get your order to the right outlet.
Why do prices look different sometimes?
Prices may vary depending on the location you select, as pricing differs between some of our regions. The location you choose at the start of your visit determines the prices you see.
Is SoFresh more expensive than fast food?
Because our meals are freshly prepared with real, quality ingredients, the value goes beyond just the price. You are paying for freshness, taste, and consistency you can count on every time. Our customers consistently find it well worth it.
Who do I contact if something is wrong with my order?
If anything is not right with your order, please reach out to our team through the Contact Us page. We take freshness and quality seriously and we will always work to make it right.
DELIVERY
Do you offer delivery?
Yes. Once you place your order online and provide your delivery details, we will get your fresh meal to you within our service areas in Lagos, Ibadan, and Abuja.
How fast is delivery?
We offer same-day delivery for all orders placed within operating hours. Delivery typically takes a few hours, depending on your location and the size of your order.
Can I schedule a delivery for later?
Yes. Next-day and scheduled delivery are available on request. If you do not specify a delivery date, your order will be delivered the same day.
What are your delivery hours?
Monday to Saturday, 9am to 6pm. Sunday, 12 noon to 6pm.
Which areas do you deliver to?
We deliver within our service areas across Lagos, Abuja, and Ibadan. The location you select at the start of your visit reflects what is available in your area.
PICKUP
Can I pick up my order instead of delivery?
Absolutely. Pickup is available across all our store locations. Simply choose pickup at checkout and head to your selected outlet to collect your food.
When will my pickup order be ready?
Your order will be ready for pickup from 25 minutes after you place it. Because everything is made fresh to order, this gives us time to prepare it just right.
How do I collect my order in store?
When you arrive, go to the cashier and provide your name or phone number, and your order will be handed to you.
What if I cannot pick up my order on time?
You have a 2-hour window to pick up your order, or you can call us to request a delay. After this window, uncollected items may be sold. For special orders or orders that remain unsold, refunds will not apply, but our team will always try to work with you where possible.
What are your store operating hours?
Monday to Saturday, 7 am to 8:30 pm. Sunday, 12 noon to 8 pm.
MEAL PLANS AND CATERING
How do meal plans work?
Our meal plans take the daily stress of deciding what to eat off your hands. We plan and prepare fresh meals around your lifestyle. Visit our Meal Plans page to see options and get started.
Can SoFresh cater for my event?
Yes. We provide fresh, healthy catering for corporate events, office lunches, celebrations, and more. Visit our Events Catering page to request a quote and tell us what you need.
PAYMENTS
What payment methods do you accept?
We accept secure online payments at checkout, so you can pay easily and safely when placing your order.
Is it safe to pay on your website?
Yes. Our website uses a secure, trusted payment gateway to process your payment safely, so your details are always protected.
OUR FOOD
Is everything really made fresh?
Yes. Freshness is the heart of everything we do. Every meal is prepared fresh, using real, quality ingredients. It is exactly why customers have trusted us for over 15 years and why our name is SoFresh.
What exactly is inside each meal or product?
Every product comes with full details of what is inside it. Just open any item on our menu and you will see its ingredients clearly listed so you always know exactly what you are eating.
How many calories are in the meals?
We list the calories for our meals right in the product description. Simply check the item you are interested in and the calorie information is there to help you make the choice that works for you.
Do you use preservatives or artificial sweeteners?
We focus on fresh, real, quality ingredients. Our food is made fresh rather than mass-produced to sit on a shelf, which is what keeps it wholesome and close to nature.
What are the benefits of eating SoFresh meals?
Our meals make it easy to eat well every day without the stress of cooking. Fresh ingredients, balanced options, and real flavour mean you get food that is good for you and genuinely enjoyable. Eating healthy becomes simple, convenient, and something to look forward to.
Do you cater to dietary needs or allergies?
Many of our meals suit a range of healthy lifestyles. If you have a specific allergy or dietary requirement, please check the product details or reach out to our team before ordering and we will do our best to help.
ORDERING
How do I place an order?
Browse our menu, add your favourite items to your cart, choose your location, and check out. You can order online for delivery or pickup, or walk into any of our outlets and order in person.
Do I need an account to order?
No, you can check out as a guest. Creating an account makes things faster next time, lets you view your orders, and saves your details so reordering your favourites takes seconds.
Can I order from any location?
Yes. When you visit the website, you will be asked to choose the location closest to you. This makes sure you see the right prices for your area and helps us get your order to the right outlet.
Why do prices look different sometimes?
Prices may vary depending on the location you select, as pricing differs between some of our regions. The location you choose at the start of your visit determines the prices you see.
Is SoFresh more expensive than fast food?
Because our meals are freshly prepared with real, quality ingredients, the value goes beyond just the price. You are paying for freshness, taste, and consistency you can count on every time. Our customers consistently find it well worth it.
Who do I contact if something is wrong with my order?
If anything is not right with your order, please reach out to our team through the Contact Us page. We take freshness and quality seriously and we will always work to make it right.
DELIVERY
Do you offer delivery?
Yes. Once you place your order online and provide your delivery details, we will get your fresh meal to you within our service areas in Lagos, Ibadan, and Abuja.
How fast is delivery?
We offer same-day delivery for all orders placed within operating hours. Delivery typically takes a few hours, depending on your location and the size of your order.
Can I schedule a delivery for later?
Yes. Next-day and scheduled delivery are available on request. If you do not specify a delivery date, your order will be delivered the same day.
What are your delivery hours?
Monday to Saturday, 9am to 6pm. Sunday, 12 noon to 6pm.
Which areas do you deliver to?
We deliver within our service areas across Lagos, Abuja, and Ibadan. The location you select at the start of your visit reflects what is available in your area.
PICKUP
Can I pick up my order instead of delivery?
Absolutely. Pickup is available across all our store locations. Simply choose pickup at checkout and head to your selected outlet to collect your food.
When will my pickup order be ready?
Your order will be ready for pickup from 25 minutes after you place it. Because everything is made fresh to order, this gives us time to prepare it just right.
How do I collect my order in store?
When you arrive, go to the cashier and provide your name or phone number, and your order will be handed to you.
What if I cannot pick up my order on time?
You have a 2-hour window to pick up your order, or you can call us to request a delay. After this window, uncollected items may be sold. For special orders or orders that remain unsold, refunds will not apply, but our team will always try to work with you where possible.
What are your store operating hours?
Monday to Saturday, 7 am to 8:30 pm. Sunday, 12 noon to 8 pm.
MEAL PLANS AND CATERING
How do meal plans work?
Our meal plans take the daily stress of deciding what to eat off your hands. We plan and prepare fresh meals around your lifestyle. Visit our Meal Plans page to see options and get started.
Can SoFresh cater for my event?
Yes. We provide fresh, healthy catering for corporate events, office lunches, celebrations, and more. Visit our Events Catering page to request a quote and tell us what you need.
PAYMENTS
What payment methods do you accept?
We accept secure online payments at checkout, so you can pay easily and safely when placing your order.
Is it safe to pay on your website?
Yes. Our website uses a secure, trusted payment gateway to process your payment safely, so your details are always protected.
Live Fresh. Live Healthy
Still Have a Question?
Our team is always happy to help. Reach out and we will get back to you.
