Last updated July 01st, 2016

While ordering, making inquiries, registering, subscribing to our newsletter, responding to a survey, filling out a form or entering information on our site or social media engagement, Personal Information such as name, email address, phone number, physical address, birthdays, postal address, financial account information, such as credit card number, other payment details and other information may be collected. Also, if you buy goods at our stores or through our sites or otherwise – what you buy, where you buy, how frequently you buy and rewards you earn may also be collected.

How do we use your information?

So Fresh may use information about you for purposes described in this Policy or disclosed to you on our Sites or with our Services. For example, we may use information about you to:

  • Process and manage your purchase and use of So Fresh products and services, including your accounts and program participation.
  • To personalize your experience and improve how our website works, to give you the best products and service based on your preferences and expectations.
  • Respond swiftly to your customer service requests inquiries, post your comments or statements on any blog or other online forum maintained on our Sites, or take other actions in response to your inquiries or other Site activities.
  • Create personalized promotions by combining your personal information with non-personal information about you, such as the amounts and types of purchases you make or any benefits you receive through our programs.
  • Communicate with you about your orders or purchases, your services, accounts and program participation, a contest or sweepstakes you have entered, and your requests for information.
  • Communicate with you about our brands, products, events or other promotional purposes, including co-branded offers and affiliate and partner offers.
  • To allow for effective communication and information dissemination to you

How do we protect visitor information?

So Fresh takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of personal information.

While we take these reasonable efforts to safeguard your personal information, no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Our website is scanned on a regular basis for vulnerabilities in order to make your visit to our site secure. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes.

You can usually choose to set your browser to warn you when a cookie is being sent or to remove or reject cookies. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you choose to remove or reject cookies, it will affect many features or Services on our Sites.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. We may also share information with companies that provide support services to us (such as credit card processors, mailing houses or website hosts) and that help us market our products and services (such as email vendors). These companies may use information about you to perform their functions on our behalf.

We may disclose specific information (i) upon lawful request, in response to legal process, and when required to comply with laws, (ii) to enforce our agreements, corporate policies, and terms of use or (iii) to protect the rights, property or safety of So Fresh, our employees, agents, customers, and others.

If you participate in any blog or other online forum on our Sites, any personal information that you post on our Sites may be shared with other forum participants and Site visitors.

In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, Robeks may disclose personal information to those involved in the negotiation or transfer.

We may also share aggregated or anonymized information that does not directly identify you.

We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our customers

What Choices Does So Fresh Offer About Personal Information?

So Fresh offers choices for you to request to update or change your personal information and how we communicate with you. Here are some of the ways you can request changes:

Follow the opt-out instructions in promotional emails we send you.

If you opt out of receiving promotional communications from us, we may still send you non-promotional communications such as emails about your accounts or our ongoing business relations.

Questions and Feedback

We welcome your questions, comments and concerns about privacy.

Card Payments

This Web site is available 24 hours a day, 7 days a week and it allows you to make electronic payments, including payments by debit cards. We do not violate the privacy of cardholders who transact on our site

Privacy of Information

By agreeing to these terms and conditions, you acknowledge that the City will receive certain personal information when you pay with your debit card, and that you are voluntarily providing this information to us. So Fresh will not rent, sell or otherwise make available to any third party any information that identifies you or payments you make through the Web site, other than to process the transaction requested by you or comply with applicable law, rule or regulation.


To process your payment securely, we use SSL? Secure Sockets Layer , a security protocol that provides data encryption, server authentication, and message integrity for connections to the Internet, to ensure that account numbers and personal data you provide by using this Web site are not transmitted over the Internet unencrypted and cannot be viewed by unauthorized individuals.

Credit/Debit Card Payment

The Credit Card and Debit Card payment service is an Internet-based service that allows you to make payments to the So Fresh via the World Wide Web. In activating this service you authorize the City or its authorized agent to debit or charge your account which allows your payment to be forwarded to us, based on the payment instructions you provide on the Web site, subject to these Terms and Conditions.

Limits on Use

You must be of legal age to use our Web site. Payment must be made in Naira. You agree not to make a payment on our site that exceeds the funds or available credit line in your Account. If you do, we have no obligation to complete the transaction and you agree that we may debit your Account for our returned item fee or other similar fee. Your use of your Account may be limited by your agreement with your Financial Institution and by applicable law. We are not responsible for not completing a transaction as a result of any such limit on your Account, and we are not responsible if your Financial Institution fails to honour any debit against your Account. At our sole discretion, we may refuse to complete any transaction, which we have reason to believe is not made by you, may violate any law, rule or regulation, or if we have reasonable cause not to honor it. You may not authorize us in advance to make future payments, or payments that are expected to recur at regular intervals.


We may amend these Terms and Conditions from time to time. In such event, we will post the amended terms on the Web site. If you use the Web site after we post such a change on our Web site, it will constitute your agreement to the revised terms. You should terminate the use of this Web site if you do not agree with any such amendment.


You shall remain liable for all transactions you initiated through this Web site, and the payment of all amounts you owe. You agree to pay all costs and expenses that we may incur in order to collect any amounts you owe under these Terms and Conditions. An agent of a person in whose name an Account has been established warrants that it is duly authorized to use this service on behalf of the principal and that to the best of his or her knowledge and information the representations made on behalf of the principal are true and correct.